الوصف

Job description / Role The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results. Key Accountabilities * Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards * Assist customers in their purchase decisions by helping them select relevant and appropriate products, offering proper advice and suggestion gift vouchers when applicable * Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times * Watch for and prevent security risks and thefts and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss * Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping * Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets * Specific for Multimedia: Inform Department Manager of unavailable and nonperforming products * Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations